Opening Hours

Tues – Thurs: 08:00 -17:00

Fri – Sat: 08:00 – 18:00

Sun: 10:00 -16:00

Mon: Closed

Terms & Conditions

General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do. All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By confirming your order on the website you accept these terms and conditions.

Collection

Goods not collected within two days after they are available for collection will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders.

Acceptable Weight Variation

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

Unfulfilled Orders

Because of the seasonal nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order is for one specific joint or meal item we will let you know as quickly as possible, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid. If your order is a large selection of items we reserve the right to substitute meat of equal or superior quality and value and of the same type.

Acceptable product substitution

When you place your order, it will be for a selection of meat or a package such as a half lamb, at a specified price. Because orders are individually prepared, it can be expected that there may be some variation in stocking some items and it is impractical for us to contact you regarding this.

Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by our Management who undertake to resolve all complaints to your satisfaction within 7 days. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

Cancellation

We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed.

Data Protection

All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you, and may be stored on a computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission. See our Privacy Policy for more details.